Help / FAQ
Our top frequently asked questions that our Auto Gold Card customers have for us
Service Questions
Can I use my own mechanic with the Auto Gold Card, or do I have to go to one of yours?
Absolutely! You can use any mechanic you choose. Simply provide your Auto Gold Card membership details to your mechanic, and our pros will work directly with them—no matter who they are—to negotiate a lower price.
How much does it cost?
The complete Auto Gold Card membership, valid for a full month, including repair negotiation and roadside assistance, is just $24.99—you could save the entire cost with savings from just one repair. Your payment will automatically renew for successive one (1) month periods, each month, on the anniversary date of purchase.
What are the details of the service I'll find in my contract?
You'll find information on how to reach us anytime you need to take advantage of your service, as well as complete details of the Auto Gold Card program in your contract. View sample contract below:
Auto Gold Card Sample Contract
How does Auto Gold Card save me money?
Auto Gold Card experts apply their knowledge of auto repairs and negotiating skills to your particular auto repair need. When your mechanic prepares an estimate, they’ll speak with a negotiator, and the negotiator will check to see if there are any unnecessary repairs, less expensive alternatives for parts, or other overcharges and then eliminate the waste to negotiate a low rate for your repairs.
If I sell my car during the term of my Auto Gold Card service, can I transfer the coverage to the new owner? Is there a fee to do so?
Your Auto Gold Card service is fully transferable. There's a $50 fee to transfer it to the new owner, and all you have to do is complete and send in a simple transfer form.
Sign Up Questions
I’m having a problem with the online form what should I do?
Just give us a call at 1-800-420-7779, we’re happy to take care of it for you by phone.
Why do you need my VIN?
We need your VIN to ensure that the car getting the service is the one registered under the program. If you have more than one vehicle, you just need to sign each one up individually.
Where can I find my VIN for signing up?
Your Vehicle Identification Number, or VIN, is a unique 17-digit mix of letters and numbers, usually found on the dashboard on the driver’s side of the vehicle. The easiest way to find it is to stand outside your vehicle on the driver’s side and look at the corner of the dashboard where it meets the windshield. If you can’t find your VIN there, open the driver side door and look at the door post (where the door latches when it is closed)—you can probably find your VIN there. Still can’t find it? Check your insurance card, title, or registration record. When you enter your VIN, remember that VINs don’t use the letters "I" or "O". If you think you see them, they’re actually the numbers "1" and "0".
Refund & Cancellation Questions
Can I get a refund if I don’t like the service?
You will have a standard 20-day window for a full refund; however, if a service has been rendered on your car during that 20-day window, no refund will be given. If you choose to non-renew your membership after the 20-day window, no refund will be given.
How do I cancel my membership?
Please call 1-800-420-7779 to receive proper information on how to cancel your membership or request a refund.